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A Doomed Health System In 2009, I was asked to step in as an Interim CEO of a large community health system by the governing board; there was a very real possibility that the organization was beyond hope of resuscitation. The vast operational failure meant the likely demise of this long-standing community health center […]
Put the CARE back in CAREGIVER When healthcare colleagues are cared for, it transforms them from healthcare workers into caregivers. When the work environment is filled with engaged, compassionate, empathetic colleagues, who are personally satisfied and happy with their workplace, there is a direct correlation in creating a positive patient experience. Therefore patient experience […]
What Errors Say About Leadership & Culture Have you ever witnessed an epic failure in patient care? Maybe it’s a faux pas on the part of the providers. A breakdown in the caregiver’s communication chain. Conflicting care protocols causing the perfect storm. Maybe someone simply dropped the ball and made a human error. What happens […]
The Lay of the Land Hospitals and healthcare organizations are required to address expectant standards of care in the delivery of their services, based on regulatory and accrediting entities. The requirements are representative of the specific regulatory agency’s mission. Evidenced-based medicine, best practices, and delivering high quality of care through clinical patient outcomes, contribute […]
Don’t Settle for Mediocrity As you are settling back in your life post the holidays, this should not mean settling for status quo or mediocrity. Having experienced an amazing journey of transformation in my work place over the past years, there still are so many new opportunities to continuously improve, and seek higher levels […]
Don’t Just DO One of my favorite things to do at the beginning of a brand new year is to envision what I’d like the new year to be. To think about the way I want to live and feel and lead in the new year. Sometimes I think of goals. Maybe I look […]
The Truth about the Holidays in Healthcare Life on Loud It’s the most wonderful time of the year. But sometimes, it’s also the hardest time of the year. During the holidays – whether you are a provider or a recipient of care – the relational and emotional burden can be amplified. Healthcare providers have […]
Healthcare Superheroes So often, the healthcare team is made up of everyday superheroes. The doctors whose expertise makes treatment options possible, the nurse who pays attention to the details of care like they would for their own mothers, the many ancillary department support staff who have a kind word and helping hand during a […]
Inspiration Isn’t Optional Even as a busy CEO, I know that if we don’t tend to inspiration needs of colleagues and team members at every level, it puts our culture in danger. Our people cannot be resilient, excellent, and dependable if they are chronically discouraged and uninspired. They need encouragement. They need inspiration. To […]
Work culture is powerfully important. We have been hearing that in every sector of business and healthcare alike, WORK CULTURE is one of the strongest determinants of your organization’s success. But how do know the health status of your work culture? Before anything can be improved, it must first be assessed and understood. There are […]